Privacy Policy

This Privacy Policy explains how TerraLux SPA (TerraLux Group), operating the ExecutiveMoldova service, collects, uses, and protects your personal data when you visit our website or request our services. We are committed to protecting your privacy and handling your information with discretion.

1. Who We Are

The data controller is TerraLux SPA, part of TerraLux Group, located at Strada Sfatul Țării 15, Chișinău, Republic of Moldova. For any privacy-related matter, contact us at terraluxspa@gmail.com.

2. Data We Collect

We may collect the following personal data when you contact us or use our services:

• Identification and contact details (name, email address, phone number, company);
• Details of your request, schedule, and service preferences;
• Correspondence with us by email, phone, or messaging;
• Technical data such as your IP address and basic usage information, where applicable.

3. How We Use Your Data

We use your personal data to:

• Respond to your inquiries and prepare a personalised service proposal;
• Provide, coordinate, and manage the services you request;
• Communicate with you about your engagement;
• Comply with our legal and accounting obligations.

4. Legal Basis

We process your data on the basis of your consent, the performance of a contract or steps taken at your request prior to a contract, and our legitimate interest in operating and improving our services, as well as to comply with legal obligations.

5. Sharing Your Data

We do not sell your personal data. We may share it only with trusted third parties strictly to deliver the services you request — for example, wellness services at TerraLux Spa, restaurants, venues, or transport providers — and with service providers who support our operations, always under appropriate confidentiality safeguards.

6. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy and to meet legal, accounting, or reporting requirements, after which it is securely deleted.

7. Your Rights

You have the right to access, correct, or delete your personal data, to object to or restrict its processing, to withdraw consent at any time, and to data portability. To exercise any of these rights, contact us using the details below. More detail on data protection is set out in our GDPR notice.

8. Data Security

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Communications are handled with strict discretion.

9. Cookies

This website may use essential cookies necessary for its operation. Any non-essential cookies are used only with your consent, and you can manage cookie preferences through your browser settings.

10. Contact